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FAQ

About Dolls

SEXINDOLL doll’s goal is to create the most realistic simulation doll, then will the doll eventually replace the real people?

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We have denied this question more than once in different occasions. We are not the Creator. We can not create "people". We're just trying to make the dolls closer to people, or closer to the nature of "beauty". We never consider whether the doll could “replace” the real person. We don't want to lure customers into buying dolls by vague description, but we want customers to think carefully and make their own choices after considering.

Can SEXINDOLL doll’s head be universal?

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From the aspect of installation, the head could be universal, but there may be a problem that the head could not be suitable for the body because of the different height and weight of body.  According to the current situation, the distribution as follows: the head of 39.37inches doll cannot be universal, but of 55.12in is general.

What is the advantage of SEXINDOLL doll’s compared with traditional inflatable dolls?

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SEXINDOLL dollhas more physical details and more perfect face than the inflatable doll. SEXINDOLL doll can do more poses, but the inflatable doll can only hold one pose. SEXINDOLL doll’s touch feeling is closer to human touch.

What is the difference between silicone and TPE?

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Silicone and TPE are both high quality sex materials.  Silicone is typically regarded as the more durable material and TPE as the most realistic.  Here are the main attributes of each material.

Silicone - Browse Silicone Sex Dolls

A bit harder than TPE but also more durable. More expensive. Easier to clean.Safe for human contact.

TPE - Browse TPE Sex Dolls

TPE is softer to the touch. More realistic ‘jiggling’ of body parts (breasts, ass, etc). The material is more elastic which allows the dolls to be more flexible at their joints. Good heat retention. Less expensive. Safe for human contactLess durable than Silicone - more care is required to clean and care for it properly.

What are the criteria for function selection of dolls?

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We always follow one criterion when we add or reduce doll’s function , that is, whether the doll will become not “beautiful” because of the modification.Anything affecting "beauty" will be excluded from the function list.

Why the doll’s makeup is different in different photos?

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Even the same person was likely to have different makeup in the photos you see. This is because we will irregularly improve or fine-tune doll’s makeup. Adjustments include but not limited to eye shadow, lipcolor, eyebrow, eyelash, and hair. Therefore the makeup will have a little difference in different pictures. It can’t be exactly the same because every doll's makeup is done by hand. The lighting, technique and angle of shooting may cause visual errors.

Will the makeup fall off?

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We use secret special technics to do the makeup, which generally will not drop. You could consider it as a layer of coating which will gradually fade and become thin as the player constantly rub and play it. In order to protect the makeup, please just wipe the head. Do not clean it.

About Shipping

Where my doll will be shipped?

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Your order will be shipped from US warehouse or European warehouse by default, if the doll is keep in stock at US warehouse or European warehouse, it only need 5-7 working days to delivery.

Due to the international environment, if out of stock at US warehouse or European warehouse, the order will be shipped from China factory, it need 15-20 working days to delivery.

How long will I receive my parcel?

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The time frame for order delivery is divided into two parts:
Processing time: Order verification, quality check and packaging. All orders if keep in stock are sent to the fulfillment center for dispatch within 48 hours after the order is placed.
If not in stock, it only need 2-3 working days to produce, and then ship to the fulfillment center.

And these are the shipping time of different logistics:

Fedex Shipping Time:   3-5 Working Days
DHL Shipping Time:   5-7 Working Days
UPS Shipping Time:   7-9 Working Days

How to care

What is the best way to store a sex doll?

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By storing your SEXINDOLL doll in a cool, dark place she will be safe from damage. The best way is placing your doll in a sitting position, or lying on her back are both popular storage positions as well, just make sure she is not wearing any tight clothing or dark color fabrics for a long period of time. Dark color fabric may stain the doll skin after prolonged exposure.


The main things you want to avoid when storing your sex doll are:
1. Contact with dark color fabrics - these may stain the dolls skin if in contact for a long period of time.
2. Tight clothing - things like elastic bands may leave permanent marks or indentations on your doll if they are left on during storage.
3. Sunlight - The sun may fade her skin and facial features unevenly.
4. Extreme temperatures - Hot and cold temperatures may warp your dolls feature over time - these must be extreme temperatures, no need to worry about normal fluctuations, but below freezing and extreme heat should be avoided.
5. Pressure points. if anything is pressing into the doll skin over a long period of time you may find some permanent indentation occurs. It is important that the doll is suspended in air, or resting on a soft surface.

How long will a SEXINDOLL doll’s last?

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A SEXINDOLL doll’s will last anywhere from 2 years to 10 years depending on usage and care. A sex doll that gets frequently used and moved will be more likely to suffer wear and tear. There are many things doll owners can do to preserve and maintain their sex doll. If damage does occur it is also quite easy to perform repairs on your sex doll.

Can SEXINDOLL doll takes a shower and contacts the bath?

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We, onprinciple, prefer to start our description with the word "clean". You can't throw TV to a bathtub, however,  you can regularly wipe it with a rag. Before clean the doll, first you should know the structure of a doll, so as to decide the appropriate way to clean. Inside and out, the structure of the doll is metal skeleton and TPE skin. Well, you see metal, which means you should be cautious about natural enemy--water. We recommend you to clean it in the following way: Applying powder to the doll is as the main method. The frequency is adjusted according to the weather and doll’s exudation of oil. Take the shower as a supplement. Don't use boiling water when washing.  The judgment criterion of boiling water is not producing vapor. The neck is the only one place water can get into, which means that doll will be safe as long as to protect the neck. The disadvantage is that it is hard to take the water out if water gets into. After a long time, the metal will corrode and have a smell. So please do remember to clean the doll very carefully. As for the bath lotion,there is no problem if it is produced by regular manufacturers. But we do not suggest to frequently clean the doll with it because they are also one of chemical products.

WHY DOES MY PAYMENT FAIL?

Common Errors That Cause Payment Failure?

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Most of the time the cause might be that your bank is declining the payment. Call your credit card issuer to enable a transaction from sexindoll.com.

Credit/Debit Cards Or Billing Assress Info Does Not Match That On File With The Bank..

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The credit card issuer may decline a charge if your provided billing address is different from the information on file. Such as: Incorrect account/billing details (card number, expiration date, billing zip code, CVV/CVC); purchase not authorized by the card owner; expired credit card; ect. The payment processor rejected the payment due to the anti-fraud billing address or card verification checks. In these cases, the payments remain in a pending state and were not received by Premium Dolls. Since the processor has not completed the transaction the funds will be rejected and will be automatically returned to your account.Please double check the credit card information you have entered and make sure your billing address matches this information exactly. If this is the case, you should contact your bank for additional assistance.

Your Card is not Supported.

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Depending on the country in which you are located you might have to call your bank to check the limitations of your card account to authorize your credit card for online or overseas transactions.

Is PayPal Blocking the Purchase?

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Check if there are any Credit Card or Debit Card issues (such as an invalid card, expired card, amount exceeds daily limit, the card is disabled, etc.)

Credit Card or Debit Card issues with International transactions (Ensure the card you are using is allowed to buy online from overseas merchants).

PayPal Receipt Error

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If you are receiving a receipt error for a PayPal order then likely there is an issue with your PayPal funding source. Please contact PayPal.com support for more information.

Last but not least, note that you should be able to receive detailed information for any failed or successful transaction from your bank. If a payment fails, do not hesitate to contact your bank or contact us.

If Your Payment Won't Process With Your PayPal Account Or You're Still Having Problems With Your Card, Try:

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Make the purchase again in a browser that’s in Incognito mode, or in a different browser, or

Changing your payment method at checkout, or use a different credit card or PayPal account, or

if none of these issues apply, please contact us with your order number (if you got one), name and email address, error notification and the screenshot of the error, we will check the details and assist you in continuing the order.

Internet Explorer is not Supported.

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Please note that our system currently does not work perfectly with an In Internet Explorer browser. If you’re using IE, then try switching to Firefox or Chrome.

Sex Doll Care Guide

How long will a SEXINDOLL doll’s last?

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A SEXINDOLL doll’s will last anywhere from 2 years to 10 years depending on usage and care. A sex doll that gets frequently used and moved will be more likely to suffer wear and tear. There are many things doll owners can do to preserve and maintain their sex doll. If damage does occur it is also quite easy to perform repairs on your sex doll.

How to Clean My Doll?

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Cleaning your SEXINDOLL doll’s after use is a very important part of owning a sex doll. Not only will you keep your doll in great condition, but you will also protect yourself. Luckily, cleaning your SEXINDOLL doll’san easy process that can be completed in minutes, because we send a free cleaner as a gift for every customer.

What is the best way to store a sex doll?

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By storing your SEXINDOLL doll in a cool, dark place she will be safe from damage. The best way is placing your doll in a sitting position, or lying on her back are both popular storage positions as well, just make sure she is not wearing any tight clothing or dark color fabrics for a long period of time. Dark color fabric may stain the doll skin after prolonged exposure.

The main things you want to avoid when storing your sex doll are:

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1- Contact with dark color fabrics - these may stain the dolls skin if in contact for a long period of time.

2- Tight clothing - things like elastic bands may leave permanent marks or indentations on your doll if they are left on during storage.

3 Sunlight - The sun may fade her skin and facial features unevenly.

4 Extreme temperatures - Hot and cold temperatures may warp your dolls feature over time - these must be extreme temperatures, no need to worry about normal fluctuations, but below freezing and extreme heat should be avoided.

5 Pressure points. If anything is pressing into the doll skin over a long period of time you may find some permanent indentation occurs. It is important that the doll is suspended in air, or resting on a soft surface.

Hair Care

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SEXINDOLL doll are provided with high quality synthetic wigs that can be removed for styling, cleaning, or full replacement with any commercial wig. When brushing a long wig it is best to use a metal brush or comb and start brushing small sections close to the hair tips. Brush out sections of hair about 3 inches from the ends until they are smooth and gradually work your way up the wig towards the script. This will avoid tangling the wigs. Synthetic fiber wigs are easier to maintain than human hair wigs.

Skin Care

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The doll skin although durable and resistant to rips, tears, and stain is not indestructible. You should be careful to keep your doll away from dark fabrics and tight clothing. If you like dark clothing you should be sure to wash it before putting it on your doll, and be sure to not store her with the clothing on. The best clothing for dolls is light colored, loose fitting fabrics.

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