Our goal is to offer you the best shipping options, no matter where you live. Every day, We serve tens of thousands of customers worldwide, ensuring that we provide the highest levels of responsiveness to you at all times.
We offer free & discreet worldwide shipping. But due to import laws, we DO NOT SHIP to the following destinations: Islamic countries, India, Indonesia, Malaysia, Africa.
The time frame for order delivery is divided into two parts:
① Processing time: Order verification, quality check and packaging. All orders if keep in stock are sent to the fulfillment center for dispatch within 48 hours after the order is placed.
② If not in stock, it only need 2-3 working days to produce, and then ship to the fulfillment center.
The doll will be packed in a plain carton box. There will be no information that indicates that it’s a doll.
Your package will be shipped by FedEx, DHL, or UPS. Once it’s shipped, we will send you the tracking number by email.
Fedex Shipping Time: 3-5 Working Days
DHL Shipping Time: 5-7 Working Days
UPS Shipping Time: 7-9 Working Days
Note for Pick Up:
If you don't want the products come to your house,you want to pick up it in the express
company location. you can leave the express location address when you order, we will leave a note on the order: wait for pick up by customer. Only need to put the right address, DHL/Fedex/Ups Location.
ATTN: Your order will be shipped from US warehouse or European warehouse by default, if the doll is keep in stock at US warehouse or European warehouse, it only need 5-7 working days to delivery. Due to the international environment, if out of stock at US warehouse or European warehouse, the order will be shipped from China factory, it need 15-20 working days to delivery.
Because of the custom problems: If the order from AU, need to order above 140cm(including 140cm), because small doll will get catch by custom.
Check and accept your package
You must inspect every item to check if there is any damage upon arrival of the package.
It is recommended that you open each unit and examine, even if the cartons look fine from outside. Take some pictures or videos. This should be done in front of the delivery person because once the person leaves, it is too late.
If you find any damage later, it becomes your sole responsibility to file a claim. In such a case, you must immediately get in touch with the trucking terminal for further instructions or call customer care of the company for assistance.
If the driver doesn’t let you open the package for inspection, then you must carefully inspect the carton and note any damage, no matter how tiny.