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Return and Warranty

Doll Returns Policy

Cancellations:

1.After an order is placed it will be processed and cannot be cancelled for any reason.
2.If for exceptional reasons the cancellation is accepted, it will be subject to a Seller’s restocking fee (“ Restocking Fee”) of thirty five percent (35%) from the value of the Product order. Sexindoll will provide to Buyer a refund of funds paid minus the Restocking Fee to the Buyer’s original payment method and other fees may apply such as processing and transaction fees.

All sales are final. Orders that are either non-deliverable, not picked up, or refused upon delivery do not warrant any refunds from Sexindoll in any scenario.
After a Product is shipped to Buyer, and it cannot be cancelled or returned for any reason. 

Returns:
Due to the nature of this product, it is not possible for us to provide an exchange or return as there are multiple concerns such as hygiene. Please understand that this is the normal practice within the sex doll industry.

We check every product manually before shipment to ensure the item is in perfect condition. However, if the product you have received is damaged or has manufacturing defects please follow these steps:
1) Email customer support within 48 hours upon delivery, providing your name, your order number and an explanation of the problem: service@sexindoll.com
2) Attach evidence (either photographs and videos) showing the described defects or damage.
3) Allow our team to review the problem and provide a suitable solution that is acceptable to you.
If the problem was caused by us, or the product has any manufacturing defects please rest assured we will take care of it.

Damage resulting from the improper use of the product will not be covered by the Product Warranty.

We do not offer returns or refunds on any products for any other reason other than being damaged or defective upon arrival or if you have received the wrong item. If this situation does occur, your return is void if your product shows any signs whatsoever of previous use - we can not and will not accept any returns of any used items.

Support
We ensure to provide the best customer experience and we offer live and quick support through our website. Our goal is to help our clients make their dreams come true, so please don't hesitate to ask any questions at any time during your shopping experience or while waiting for your dream doll to arrive at your home.
Contact us at: service@sexindoll.com

Warranties

None of our products are provided with any warranty unless specified upon the product page. Some may have a manufacturers guarantee but this will be specified upon the product page if a warranty is available.
No warranty is given or issued by Sexindoll. But you can refer to our How to store your sex doll to take care of your Sex Lover.

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